Troubleshooting tools

JCOM Automation Inc. is a troubleshooting company.

We excel at:

  • Troubleshooting customer networks
  • Teaching our customers how to troubleshoot their networks
  • Providing state-of-the-art troubleshooting tools

On this page we will highlight all of our troubleshooting tools for the different networks. The beauty is that we use all of these tools ourselves. We can guide you through picking the best one for your situation.

Anybus ProfiTrace Mobile Analyzer

Anybus ProfiTrace is very easy to use and combines all the required elements to detect all PROFIBUS faults. The use of this mobile analyzer results in higher up-time, lower operational costs and the optimization of the entire production process.

Thousands of satisfied users benefit daily from this powerful tool. Typical PROFIBUS failures such as noise, reflections, voltage drops, termination problems, double addresses, wire breaks and configuration faults are easily and quickly identified. As a result, PROFIBUS faults can be quickly resolved which results in higher uptime. ProfiTrace boosts the capabilities of service, maintenance and engineering technicians.

HART Gateway for PROFIBUS

Troubleshooting toolkit Ultra standard

The ProfiCore Ultra and all necessary supporting products are included to help you do your work in the most efficient way possible.

  • Runs on ProfiTrace 2 software
  • Includes ScopeWare licence
  • Includes Tap Connector 2 for connection to your DP network
  • Includes ProfiCore Ultra user manual

Order code: Anybus ProfiTrace 37020

Troubleshooting toolkit Ultra Plus

The ProfiCore Ultra and all necessary supporting products are included to help you do your work in the most efficient way possible.

  • Runs on ProfiTrace 2 software
  • Includes ScopeWare licence
  • Includes Topology scan licence
  • Includes Tap Connector 2 for connection to your DP network
  • Includes ProfiCore Ultra user manual

Order code: AnyBus ProfiTrace 37021

Troubleshooting toolkit Ultra Pro

The ProfiCore Ultra and all necessary supporting products are included to help you do your work in the most efficient way possible.

  • Runs on ProfiTrace 2 software
  • Includes ScopeWare licence
  • Includes ProfiCaptain 2 licence
  • Includes Topology Scan licence
  • Includes OPC licence
  • Includes PA Probe Ultra for measuring in PA networks
  • Includes Tap Connector 2 for connection to your DP network
  • Includes ProfiCore Ultra user manual

Order code: Anybus ProfiTrace 38022

Anybus Mercury MKII tablet

The Anybus Mercury MKII is a rugged industrial Windows tablet that uses the Osiris diagnostic software to simplify Industrial Ethernet and PROFIBUS troubleshooting, maintenance, and monitoring. The mobile tool helps you quickly identify and resolve potential faults to keep your network healthy and efficient.

Mobile Industrial Ethernet Diagnostics

When connected to an Industrial Ethernet network, (PROFINET, EtherNet/IP, Modbus and EtherCat), the Anybus Mercury generates a clear topology displaying all devices and their connections. The topology is available in different views, such as galaxy view, hierarchic tree view, or customizable view. Device and alarm lists can be exported as CSV files to aid documentation and further analysis.

In addition, the Quality Factor (Q-Factor) feature enables users to quickly view the network’s quality using a weighted algorithm, shown as a traffic light display.

 

Mobile PROFIBUS Diagnostics

For PROFIBUS networks, the Anybus Mercury uses the same software as the ProfiTrace toolkits, allowing you to quickly analyze the network and identify typical failures such as voltage drops, wire breaks, and configuration faults. The built-in oscilloscope detects noise, reflections, and termination problems, while a live list continuously shows all the available devices. Additionally, a network condition indicator clearly shows the health of the installation.

Order codes:  AnyBus Mercury 101-827220

PROCENT Mercury Dashboard

Ethernet Test Access Point

Anybus EtherTAP

Anybus Diagnostics is taking diagnostics to the next level. The new EtherTAP monitoring interface is the bridge to the Osiris functionality on our portable Mercury tablet and permanent Atlas module. Both devices run on diagnostics platform Osiris to analyse the information feed from the EtherTAP. This enables our built-in assistant Delphi to come up with a solution to help you to quickly and effectively get your operations running again

  • Passive diagnostics
  • Cycle time per device
  • Positive and negative message jitter
  • Number of dropped packets
  • Alarm Triggers

Order codes:

Anybus EtherTAP 10/100  513-00011A

Anybus EtherTAP 1G  513-00021A

Anybus EtherMirror 10/100

Developed to gain on-demand, passive diagnostic information from multiple networks, the innovative EtherMIRROR is a measuring point that can be easily installed on any Industrial Network running on PROFINET or Ethernet/IP.

  • 10 to 100 Mbit or 1Gbit transmission speed
  • Transparent measuring port
  • compatible with the Anybus EtherTAP 10/100 or EtherTAP 1G

Order codes:

Anybus EtherTAP 10/100  513-00031

Anybus EtherTAP 1G  51300032

 

Anybus EtherTAP2

The EtherTAP2 is exactly the same as the EtherTAP except that the 2 version is designed to be mounted permanently on your network beside Atlas 2. 

EtherTAP2 is a monitoring interface that enables the in-depth analysis of PROFINET and EtherNet/IP traffic. Just like its highly popular predecessor, it acts as a bridge between your industrial network and our Osiris diagnostics platform. However, its newly designed housing and improved functionality guarantee the early detection of communication errors and give round-the-clock access to passive diagnostics.

EtherTAP2 may have the same features as the original EtherTAP, but the redesign has resulted in a more powerful CPU, enhancing its overall diagnostic performance. It delivers five types of passive data:

  • Passive diagnostics
  • Cycle time per device
  • Positive and negative message jitter
  • Number of dropped packets
  • Alarm Triggers

Order codes:

Anybus EtherTAP2  10/100  513-20011A (shown above)

Anybus EtherTAP2 1G  513-20021A

Helmholz TAP IE 100

The TAP IE 100 enables recording of Ethernet communications at 10 or 100 Mbps without retroactive effect.

The Ethernet transmission via the Line RJ45 sockets is sent out on the two monitor sockets as a “copy”. With a PC or other diagnostic device the Ethernet telegrams can be logged and analyzed, e.g. with “Wireshark”. The practical flat design with the intelligent arrangement of the network connections saves space in the control cabinet.

  • Non-reactive recording of Ethernet communication
  • Secure and passive decoupling of telegrams
  • Monitors all OSI layers starting from layer 2 and mirrors packets of all sizes and types and VLAN traffic
  • For 10 or 100Mbit/s
  • No influence on Ethernet transmission in case of power failure

Order code: Helmholz 700-800-TAP01

Anybus Atlas2 Plus permanent network monitor

Atlas2 Plus OLED display

 Atlas2 Plus is designed for the permanent monitoring of industrial networks with single or mixed architecture. This diagnostic tool takes fault detection and diagnosis to a much higher level. Whether you’re using PROFINET, EtherNet/IP, EtherCAT and/or PROFIBUS, you’ll discover that Atlas2 gives you a much more connected and predictive approach to machine health monitoring and maintenance.

It still has all the original features that you’ve come to rely on to detect faulty installed devices, cable and firmware issues, and misconfigurations. But now it can recognize patterns in diagnostic data and learn from them, which gives you the ability to carry out preventive maintenance. Anticipating and preventing damaging network issues has never been so easy.

  • Remote 24/7 monitoring for PROFINET, EtherNet/IP, EtherCAT and PROFIBUS
  • Multiple versions of active and passive or active-only monitoring
  • Self-learning machine with predictive fault-finding capabilities

Order code: Anybus Atlas2 Plus  101-800341

Atlas2 Plus OLED Display: PROFINET or Ethernet/IP Permanent Monitoring Kit 100

Atlas2 is designed for the permanent monitoring of industrial networks with single or mixed architecture. This diagnostic tool takes fault detection and diagnosis to a much higher level. Whether you’re using PROFINET, EtherNet/IP, EtherCAT and/or PROFIBUS, you’ll discover that Atlas2 gives you a much more connected and predictive approach to machine health monitoring and maintenance.

  • Helps your company operate more efficiently by providing collective diagnostic oversight of installations with multiple protocols.
  • Results in faster troubleshooting and reduced downtime by processes data four times faster than its predecessor Atlas.
  • Improves your productivity by analysing data in real-time and providing immediate network overviews, no matter where in the world you are.
  • Increases the accuracy of the diagnostic process and maintains your network’s up times by learning automatically from experience.
  • Cuts the cost of maintenance by scoring your networks’ health and suggesting likely causes for common and unique faults.
  • Includes OLED display on device
  • Includes EtherTAP 10/100
  • Includes EtherTAP: PROFINET or EtherNet/IP Analysis License
  • Includes TAP Din Rail Mount

Order codes:

Anybus Atlas2 Plus PROFINET kit:  101-800301

Anybus Atlas2 Plus EtherNet/IP kit:  101-800321

 

Combricks permanent monitoring system with built-in ProfiTrace

ComBricks is a multiport repeater with built-in ProfiTrace. As such it is a permanent monitoring system for PROFIBUS. This is a Maintenance person’s dream come true for troubleshooting PROFIBUS. The big advantage that the COMBRICK has is that it has a history of what has happened to your network.

It offers the perfect solution for diagnosing and designing networks in an area where there is a shortage of qualified technical staff and a huge amount of pressure on system availability. ComBricks allows technicians to remotely monitor PROFIBUS installations from anywhere in the world and will alert them by email if any faults arise. Therefore, faults can efficiently and quickly be solved. This reduces downtime and optimizes the entire life cycle of the installation.

JCOM recommends getting started with the Combricks standard monitoring kit  (see photo above). The kit includes: 

    • Head Station 1B
    • SCOPE Repeater
    • Fixed backplane HS + 1 Sub

Order code:  Anybus 101-200QBS

Thorsis permanent network monitors

The isNet Lite is an Ethernet gateway in a compact modular housing. It can be used for multiple purposes of remote monitoring and control. Depending on the application the isNet Lite is always used together with one or more fieldbus modules, where the isNet Lite is always the head module. Up to five different fieldbus modules can be connected, the modules can be freely combined. The modules are intended for use in industrial environments, they are mounted on a DIN rail, fans were deliberately omitted.

Order code: Thorsis isNetLite 19300-0101

Please see the fieldbus modules below.

HART Gateway for PROFIBUS

isNet DPMon

With the isNet DPMon module any gateway built with the isNet Lite can be extended to operate as a PROFIBUS DP diagnosis and protocol monitor. The module helps to detect and investigate sporadic problems in the data transmission on a PROFIBUS line. Communication problems can be so easily captured and eliminated.

The features of the isNet DPMon module include a protocol monitor, an evaluation of statistical data on the PROFIBUS, such as error counters or average time intervals, and for investigation of the physical signal quality, the integrated oscilloscope is quite useful. Even when no PC is connected to the isNet Lite, the module can still record protocol telegrams due to its long-term recording capability, the captured telegrams are stored on an SD card.

Order code: Thorsis isNet DPMon 19300-0201

Companion module, Thorsis isNet Lite: 19300-0101

isNet PNMon

With the isNet PNMon the Ethernet module isNet Lite can be expanded to operate as a diagnosis and protocol monitor for field-Ethernet systems. This module allows to detect and investigate sporadic problems in the data transmission of Industrial Ethernet fieldbusses.

The Ethernet Monitor module has two RJ45 sockets, through which the Ethernet is passed through the module. The device works as TAP, ie. the signals are extracted passively from the two connected lines. Protocol errors are detected and displayed according to the layers of the OSI model.

The functionality of the isNet PNMon module includes a protocol monitor to record Ethernet telegram frames and an extensive evaluation of statistical data on the Ethernet e.g. Error counters. The long-time recording allows autonomous operation for an extended period, even if no PC is connected to the isNet Lite. The log file is saved directly on an MMC memory card and can be downloaded later to a PC.

Order code: Thorsis isNet PNMon 19300-0XXX

Companion module, Thorsis isNet Lite: 19300-0101

isNet PAMon

With the isNet PAMon module, any gateway built with the isNet Lite can be extended to operate as a PROFIBUS PA diagnosis and protocol monitor. The module helps to detect and investigate sporadic problems in the data transmission on a PROFIBUS line. Communication problems can be so easily captured and eliminated.

The features of the isNet PAMon module include a protocol monitor, an evaluation of statistical data on the PROFIBUS, such as Error counters or average time intervals, and for investigation of the physical signal quality, the integrated oscilloscopes for every PA channel are quite useful. Even when no PC is connected to the Netlite, the module can still record protocol telegrams due to its long-term recording capability, the captured telegrams are stored on an SD card.

Order code: Thorsis isPAMon 19300-0301

Companion module, Thorsis isNet lite: 19300-0101

Hi-Port HP-25 PROFIBUS cable tester

This small easy to use handheld device checks for the most frequently found cable connection faults seen on PROFIBUS DP.

The software checks for:

  • Open lines
  • Short circuits
  • Crossed connectors
  • Reports on the number of terminators

This device works with DB-9 connectors and with adapters can also work with M-12 connectors. Please note that it can only work on a cable network that is not plugged into anything. In other words, the network must be down to do this test.

It is a perfect tool for commissioning. It is also very useful for troubleshooting a network that is down.

Order code:  Hi-Port HP-25 

Helmholz HP-25 Cable Tester

aMBition Modbus software

amBition is ModBus application software by 4Next Technologies that performs the functions of ModBus master. This software has been mainly designed and developed as a utility to help developers and users of ModBus RTU and TCP devices or for anyone who wish to use, test and simulate the ModBus protocol.

aMBition is available in two versions: Free and Professional.

To download the free version please click here.

The Pro version will also let you log the data and view it in graphical format. Please contact JCOM Automation Inc. for more information and pricing on the Pro license.

Helmholz HP-25 Cable Tester
PROFIBUS Troubleshooting and Maintenance Course

We offer training courses

JCOM Automation Inc. offers high-quality, hands-on training. Our courses have a lot of labs, and we have all the latest equipment, including state of the art diagnostic equipment. We offer training on; PROFIBUS, PROFINET, EtherNet/IP, Modbus TCP, Modbus RTU, and  HART. For a quote on a course, please contact us directly.

We are a certified training center for PROFIBUS PROFINET International for both PROFIBUS and PROFINET, which guarantees high-quality training.

website hosting and development by Emmatt Digital Solutions Inc.